Rubii World
Refund Policy
This Refund Policy explains how Perchy, LLC (“Perchy,” “we,” “us,” or “our”) handles refund requests for Rubii World, including the Android application and related services at rubiiworld.ai (the “Services”). It should be read together with our Terms of Service.
We want you to have a good experience. If something goes wrong with a charge, contact us and we will review your request in good faith.
1. Case-by-case review
We evaluate every refund request individually. We do not commit in advance to refund any specific scenario, and we also do not refuse all requests as a category. If you have a reasonable, good-faith reason, email us and we will look at your situation.
Examples of situations we have refunded include extended service downtime, charges from unauthorized use of your payment method, and clear billing errors on our side. This list is illustrative, not exhaustive.
2. Purchases made through Google Play
Subscriptions and one-time in-app purchases made through the Google Play Store are processed by Google. Refunds for those purchases are handled by Google under Google Play’s refund policies.
For a Google Play purchase, request a refund in the Play Store (or through Google Play support). We cannot issue a refund directly for a Google Play transaction.
If Google directs you back to us, or if you are unsure which path applies, email [email protected] with your order or receipt ID and we will tell you the next step.
3. What we generally cannot refund
- Dissatisfaction with AI-generated chat or other outputs (quality, style, or content). Those outputs are inherently variable.
- Accidental purchases, change of mind, or misunderstanding of features that are documented in the Services or shown at checkout.
- Virtual items or in-app currency, except where required by law. They have no cash value and are licensed, not sold.
4. How to request a refund we can handle
For charges we are able to handle (not Google Play transactions), email [email protected] within 14 days of the transaction. Include:
- the email address on your Rubii World account;
- the transaction date;
- the order or receipt ID; and
- a brief explanation of the reason for the request.
We aim to respond within 10 business days. Approved refunds go back to the original payment method. The time they appear in your account depends on your bank or payment provider.
5. Subscriptions
Paid subscriptions renew automatically until you cancel them in Google Play. Cancel before the renewal date to avoid the next charge. Canceling stops future renewals; it does not by itself refund the current period, except where Google Play or applicable law requires otherwise.
6. Changes
We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date on this page. Continued use of the Services after such changes constitutes acceptance of the updated policy.
7. Contact
Questions about this policy: [email protected]
Perchy, LLC
131 Continental Dr, Suite 305
Newark, DE 19713
United States